Legal

Refunds

This page applies to fees invoiced by Apptrailgrid for programmes and advisory described on this Site. The Site itself does not take payment. Australian Consumer Law rights that cannot be excluded continue to apply.

Eligibility

A refund request must come from the invoiced organisation (or the named individual on a private invoice) and must cite the invoice number. We consider requests where we have not yet held the first working session, where we cancel a room, or where a consumer guarantee is not met.

Timeframe

Ask in writing within 14 days of invoice payment if the work has not started, or within 14 days of the event you believe justifies a refund if work has started. Later requests are considered only where the law requires it or where we cancelled.

Full or partial refund

If we cancel a programme room and cannot offer a dated alternative you accept, we refund the fee in full. If you withdraw more than ten business days before the first session, we refund in full minus a A$350 administration amount for scheduling. If you withdraw inside those ten days, we may retain 40% of the programme fee to cover a room we cannot reasonably refill, and refund the remainder. For retained mandates billed monthly, unused future months are refunded; days already attended are not.

Non-refundable items

Travel booked at your request, third-party venue hire in your name, and completed Diagnostic Map deliveries are not refundable once the written note has been issued, except where a consumer guarantee is not met. Guest-reviewer honoraria already paid for a private room are likewise non-refundable.

Process

Email info@apptrailgrid.digital with the subject “Refund request”, the invoice number, and a short reason. We confirm receipt within two business days and give a written outcome within ten business days after that.

Processing time and method

Approved refunds are paid to the original account within 15 business days of our written outcome. We do not refund in cash or to a third-party account without a written instruction from the invoiced entity that we can reasonably verify.

Cancellation by us

We may cancel a room for illness, insufficient attendance, or because the work is a poor fit discovered in the evidence stage. In those cases we refund unearned fees in full and do not charge a cancellation penalty.

Exceptions

If a participant’s conduct makes delivery unsafe or unlawful, we may end that seat without refund of the organisational fee already allocated to sessions delivered. Force majeure (for example, a venue closure we cannot reasonably work around) may delay delivery instead of triggering a refund; you may still choose a refund of unearned fees rather than a delay.

Contact for refund requests

info@apptrailgrid.digital · (07) 3907 7662 · Street: 51 Martens Place; City: Wellington Point; State/province/area: Queensland; Phone number: (07) 3907 7662; Zip code: 4160; Country calling code: +61; Country: Australia.