Flagship
Operating Model for Digital Work
A twelve-week programme that maps decision rights, vendor interfaces, and the weekly cadence that keeps a transformation from dissolving into status meetings.
Open the syllabusPractice notes · Wellington Point & remote Australia
Australian firms do not fail digital work for lack of software.
Read the operating model programme
29client programmes since 2019
8.4months median to first live process
12Queensland & interstate sectors
1:6adviser-to-engagement ratio, not a bench of juniors
14 wkstypical diagnostic-to-roadmap cycle
Q4 2019studio opened in Wellington Point, Queensland
No checkoutfees listed here are informational, not a cart
Flagship and adjacent work
Programmes built around the work, not the product demo.
Each listing is a taught engagement. Only the operating model programme is documented in full on this site; the others are delivered as facilitated cohorts or private rooms.
Cohort
Board-Ready Digital Diagnostics
Four concentrated weeks for executives who need a defensible view of systems, contracts, and delivery risk before the next capital conversation.
See all programmes“The module on vendor interfaces was the first time our ERP partner and our operations leads used the same language in a room.”
— Priya N., programme sponsor, food wholesale, Brisbane
Why studios like this exist
Transformation is a management problem with a technology budget.
Decision rights on paper
We write who may stop a release, who owns master data, and who speaks to the vendor when those two answers collide. Ambiguity is the usual delay, not the code.
Cadence instead of theatre
Weekly operating reviews replace slide packs that describe last month. You leave with a rhythm your existing team can run without us in the chair.
Australian context, not a US playbook
Privacy Act duties, state procurement habits, and mid-market vendor density around Brisbane, Sydney, and Melbourne shape the advice. We do not pretend every firm is a Silicon Valley scale-up.
How an engagement actually proceeds
Three rooms, then a written mandate.
01
Evidence room
Contracts, incident logs, org charts, and a half-day shadow of the process that currently hurts. No discovery theatre with thirty interviews.
02
Design room
Operators and sponsors redraw handoffs. Vendors attend only when a decision needs their constraint, not as a standing audience.
03
Mandate room
A short board paper: sequence, non-goals, budget bands, and the first ninety days of cadence. Then you choose a programme, a retained advisory seat, or nothing.